Support Hub.
Get practical support for our Smart Waste Solutions – from the initial setup to daily use. Clearly explained, well structured, and available at any time.
You’re in good hands with us.
From the first contact through delivery to a ready-to-use solution, we support you personally and make sure the entire process runs smoothly and efficiently.
Our commitment: maximum transparency, easy handling, and complete satisfaction.
The Smart Waste Dashboard provides real-time fill levels, emptying data, and analytics – the foundation for efficient and sustainable decisions.
In our video tutorials, we show you how to use key features and evaluate information efficiently.
Introduction to the Planner Module
Data analysis with the Analytics Module
Overview of Bin management
Whether as a retrofit in your existing waste bins or integrated into the Smart Waste Station – our sensors ensure complete transparency.
In our video tutorials, we show you step by step how to install the sensors, replace them, and troubleshoot issues.
How to install Smart Waste Sensors
FAQ.
After installation and delivery, you will receive your personal dashboard access. The accounts are created by our Customer Success Team and then sent automatically via email. Additional users can be invited by you later if needed.
In the Analytics section, you can filter data by buildings, areas, or time periods. Using the Export as PDF function, you can then generate the desired report with a single click.
In the Admin section, you can activate or deactivate notifications for each user individually. This allows you to control who receives which alerts – completely role-based.
First, check whether the gateways are plugged in correctly and the status LED is lit green. If the gateway is active and the sensor still does not transmit any data, please contact our Customer Success Team.
In the Feedback section, you can share your ideas and input with us directly. Your feedback and product suggestions help us implement targeted improvements — exactly where they bring you the greatest benefit.
We’re here for you.
Our support team assists you with all questions regarding setup, operation, and maintenance. Together, we make sure your Smart Waste Solution works exactly the way you need it to.
